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  Read whats new in the men and women`s fashion world, learn about the biography of your favourite designers, know what are the new trends in the coming winter & autumn, spring and summer fashion world collections, get a few fashion tips and many more related articles
   
  Shop discounted clothing for men amd women from designer names that set the trends in fashion like DKNY, Armani Exchange, Prada, Diesel, CNC and many more designers brands
   
  Check out our new exclusive designer brand clothing collection for men and women by the world’s most prestigious labels
   
  Let your special one choose a gift item for himself or herself. Gift your loved one a gift certificate.
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FAQ
 
Order and Order Status  |   Payments and Taxes   |   Shipping and Deliveries
Returns and Refunds and warranty   |   My DBC Account and Registration
 
Order and Order Status
1) How do I place an order online?
  First time user
Thanks for shopping with us. At DBC, you will find thousands of styles featuring current trends from hundreds of top designers, all at 20% to 75% off retail prices. DBC strives to be the store of first resort for designer fashion by offering the most compelling combination of selection, value, service and convenience.
  How to Shop
At DBC, we want your shopping experience to be easy and fun, but most importantly, we want you to find what you're looking for, so we offer several ways to shop.
  Shop by category
This is the perfect place to start shopping, if you are looking for a shirt, a pair of pants, or any other item. Our site is divided into 7 departments; women, men, kids, jewelry, house, handbags, and gifts ideas. You can access the departments by clicking on the corresponding link on the top section of any page. Once you are on the department page, the left side will have a list of categories. Once you have selected a category, you can refine the category further by subcategory, size, color, designer, or price by selecting the criteria you wish to view.
  Shop by designer
Maybe you're the kind of person who buys everything from one designer. To shop by designer, simply click either women or men at the top of any page to be taken to that department. Click on the link that says "shop by designer" on the upper left-hand side and you will be taken to a page with all of our current designers, listed in alphabetical order. Once you have selected a designer, you can further refine the results by size, category, color, or price by selecting the criteria you wish to view.
  Shopping With Our Search Tool
You might already know exactly what you're looking for and, therefore, want a focused shopping experience. Our search tool saves you time by letting you enter in exactly what you're looking for (Ex: "pink sandals"). No need to look through pages of black, camel and red shoes!
  Shop What's New
Browse our newest styles by clicking on the "New Arrivals" link found on the Homepage, as well as the Women's, Men's and House department pages. New styles are added all the time, so be sure to come back often.
  Shop What's on sale.
You can browse through the items that are on sale by clicking on the link clearance sale on the top section of the page.
  The Shopping Cart
The shopping cart is where you keep your selections until you are ready to check out. It works just like a cart in a store. While you are still browsing, it will hold the items you wish to purchase. Keep in mind, though, that it only holds items while your session is open. If you close your browser or leave the site, you may lose the items in your bag.
To save items for a longer period, you will need to have a DBC account. Click "My Account" at the top of any page to create your DBC account. When you have an account and the site recognizes you, we will remember the items you leave in your cart whenever you visit DBC. Be quick, though, because if it's an item with low inventory it may sell out while you're waiting.

You may review what you have put in your shopping cart whenever you wish. All you have to do is click on the link to "shopping cart" at the very top of the page and you will be able to see all of the items you are currently holding in there. It even keeps track of how many items you've placed in it as you continue to shop on the site.

Once you click on the "shopping cart" link, you can see a picture of the piece(s) you've placed in your shopping cart, as well as a brief description, the DBC style number, the size you'd like, the price and the quantity. From the shopping bag, you'll also be able to either add or remove any item. You can do this simply by entering in the number of items you'd like and then clicking on the "update quantity" button. If you change your mind about an item, all you have to do is click on the "delete" link underneath the number of items.

If you choose to leave the site without checking out, your shopping cart will only retain your selections for a 2 hours, before they are placed back onto our virtual shelves so other customers have the opportunity to make a purchase. Again, it works just like a shopping cart in a store; if you left a retail store to have coffee and then returned later during the day, it is most likely the items in your cart will have been placed back on their shelves for other customers to purchase. Because DBC sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they might be gone!

If you require shopping assistance, please feel free to call us.
  Checking Out
Once you have found what you are looking for and added all the item(s) you wish to purchase to your shopping bag you are ready to check out. From your shopping bag, click the "proceed to checkout" button. If you have already created a DBC account, enter your email address and password under the "returning customers" header and click the "log in" button. Unless you have already created a DBC account, click the "continue" button under the "guest checkout" header. Simply follow the steps outlined and provide the necessary shipping and billing information to complete the checkout process. You will be given the option of creating a DBC account, which will allow you to view your order status, edit email preferences, and much more.
  30-Day Money-Back Guarantee
It's not easy to make a purchasing decision when all you have in front of you is a computer, a pretty picture and a description. What if you buy an item and it doesn't fit? DBC wants to make sure you're happy with each and every purchase. If you're not satisfied with what you've bought, you can return it within 30 days for a full refund. No questions asked, as long as the item's in its original condition.

For your convenience, we will include a pre-paid UPS merchandise return label with every order. If you use this label and opt for a refund to your credit card, a return shipping fee of $6.95 will be deducted from your refund. If you opt for the credit to be applied to your DBC account for future us with us, we will cover the shipping costs. If you prefer, you may use any other return shipping method at your own expense. Once we receive your order, we credit the appropriate account within 10-14 days; we also send you an email to let you know the refund is complete.
2) How do I know that my order has been processed?
  The purchase process ends when you are assigned an order number. This order number is assigned after DBC has verified that the information you submitted when ordering is correct. You will receive an order confirmation by e-mail with all the details of your order.
3) Is there a limit to the number of orders that I can place?
  DBC allows its customers to purchase up to seven items per order. If you are a dealer or middleman, refrain from ordering on DBC as your order will be blocked.
4) Can I order by phone or Fax?
  Our customer service reps would be happy to take your order by phone; but to protect your security, we do not accept faxed orders. Please feel free to call us to place your order.
5) Is it too late to make changes to my order?
  In order to provide our customers with the quickest possible delivery, we ship all orders within a very small window of time after an order is placed. If you have already placed an order and wish to change it, please contact us as soon as possible.
6) Once I have placed my order how can I check the status online?
  It's quite simple. Click ORDER STATUS enter your order number in the box and click SEND to view the status of your order. My DBC registered users have immediate access to the history and status of all their orders in the section My Orders inside MY DBC.

If have not registered with My DBC yet, do it now!
7) Does DBC ship to an international address?
  Yes, we ship our orders almost in every country in the world.
8) Is it possible to place an order from a country different from its destination?
  Yes. It is not possible to place an order from a country different than that of the destination.
NB: The courier service cannot deliver to P.O. Boxes, FPO or poste restante offices.
9) Can I send a gift abroad?
  Yes, you can send a gift anywhere in the world.
10) How do I send a gift?
  It's easy and fun to send a gift! Just choose this option on the first page of the basket under GIFT OPTIONS when placing your order. On the delivery page, you will be asked to enter information regarding the sender and receiver. You can even choose to have your order beautifully gift wrapped.
You can also add a gift certificate to the package with a personal message and, if you like, also have that same message sent to the receiver via e-mail. If you do not include a message the parcel will arrive anonymously. So we do recommend that you include a message.
Remember that if you choose the gift option, the receiver will NOT be able to see the price of the product you purchased.
11) Can I send a gift to someone who does not have an e-mail address?
  We ask you for the recipient's e-mail address to announce the gift's arrival with a personal message. If the gift recipient doesn't have an e-mail account, it will be up to you to let them know that they will be receiving your gift, if you wish.
When you choose to send a gift the message you insert will be included on the Greeting Card inside the package.
12) Can I gift wrap my order?
  Yes. Just select Gift Wrapping on the first page of the basket under GIFT OPTIONS. You can add Gift Wrapping to every order even if the parcel is being sent directly to you. Your order will arrive not only in DBC signature packaging but carefully gift wrapped in a beautiful shopping bag that the recipient can use again and again.
The surcharge for Gift Wrapping is US$ 4.00.
13) How do I add multiple gifts in one gift box?
  Add the desired items to your Shopping Bag.
In your Shopping Cart, click the "Add a Gift Box or Note" link near the item you'd like gift boxed.
In the pop-up window, select Gift Box from the drop-down menu. Enter the fields provided.
Click on "Save and Continue".
Your Shopping cart will indicate that this item is part of Gift Box 1.
To add another item to Gift Box 1, click the "Add a Gift Box or Note" link for the next desired item.
In the pop-up window, select Gift Box from the drop-down menu.
Click on "Save and Continue".
14) Yesterday I saw a product but now it is no longer there/.What happened?
  If it's gone, it means that someone else bought it. Remember that every month more than two million people shop at DBC and somebody else might just be faster than you. DBC is a very fast-moving world! But keep coming back to browse as we have new arrivals coming in all the time.
15) Can I cancel my order?
  You may cancel any DBC order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. A restocking fee may apply to large and heavy items cancelled after 30 days from the original order date.
REGISTERED CUSTOMERS: You may cancel your web order online that are in process. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.
NON-REGISTERED CUSTOMERS, please call toll-free 1.888.774.2424 to determine order status; to cancel it, please have your order number ready.
Please order personalized and monogrammed items carefully; personalized and monogrammed orders cannot be canceled, and personalized and monogrammed items are not returnable.
16) Can I monogram and personalize my gift items?
  You may in special cases order monogrammed jewelry and other gift items online. When you select an item that may be monogrammed or personalized, you will have to email us or tell us the what is to be monogrammed.

The monogramming process for linens takes 3 to 5 weeks; please consider this additional time requirement when placing your order. For other personalized items, please refer to the expected ship-date in your shopping cart.
Please order carefully, as monogrammed and personalized items are not returnable.
Payments and Taxes TOP
1) What methods of payment do you accept?
  We accept credit card/debit card and PayPal.
We accept the following Credit Cards: Visa, MasterCard, JCB, American Express and Discover Network.
Unfortunately, at this time we cannot accept cash, CODs, checks, money orders. If you would like to pay with a check or gift certificate please call us at 1-888-282-6060.
2) How do I know if ordering online is safe and secure?
  At DBC, protecting your information is a priority.
We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only DBC is able to decode your information.To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure.

Most browsers offer additional security alerts, as well.With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
3) When will I be charged?
  For credit card/debit card orders, your card will be charged when your parcel is dispatched from the DBC warehouse. You will only be charged for what has been actually shipped.
For PayPal orders, your account will be charged upon concluding your order.
4) Will I receive an invoice for my order?
  Yes. When you place an order, you will be asked to provide invoicing information on the delivery address page of the cart. Enter the information and you will receive an e-mail with an invoice and the confirmation of your order. You will not be able to enter VAT numbers, however, as DBC has chosen the end consumer exclusively as its customer.
5) Will you charge sales tax on my order?
  It depends where your order is being shipped to.
Taxes that appear on your online order are approximate.
The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, MD, MI, MN, MO, NC, NJ, NV, NY, OH, PA, RI, SD, TX, UT, VA or WA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.

To be clear, the Internet Tax Freedom Act (ITFA), which was signed into law on October 21, 1998, does not, as some have asserted, preclude sales and use taxes on any and all commerce conducted over the Internet. State and local governments are allowed to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted in a more traditional manner, such as over the phone or through mail order.

The ITFA is intended to prevent any jurisdiction from imposing special taxes on Internet transactions, other than such taxes that a jurisdiction already has the ability to impose (e.g., sales tax; see below). The ITFA prevents the imposition of any such taxes through November 1, 2003.

Currently, most e-commerce companies use the same taxation rules used by mail-order companies, which are based on constitutional guidelines for interstate commerce. Generally this means that states can only require companies to collect sales tax in states where they have business operations, and as a result, a company will not collect sales tax in states where they have no business operations. If someone were to order something from one of our catalogs, that person would only be charged sales tax if he or she shipped his or her order to a state where Nordstrom has physical operations. Example: If a person shipped something to Wyoming, Nordstrom would not be required to collect sales tax because it has no business operations in Wyoming.

The ITFA also prohibits state and local governments from imposing taxes on Internet access charges, protects against the imposition of new tax liability for consumers and vendors involved in commercial transactions over the Internet, and creates a temporary commission to study taxation of Internet commerce and to report back to Congress in 18 months on whether the Internet ought to be taxed and, if so, how taxes can be applied without subjecting the Internet and electronic commerce to special, discriminatory, or multiple taxation.
6) Can I pay with paypal?
  Yes. Select the PayPal option in the payment method on the first page of the cart. When you click on CONCLUDE YOUR ORDER on the confirmation page you will then advance to the PayPal login page, where you can conclude your order directly from your PayPal account.
The transaction will be made in the currency of your PayPal account at no additional charge.
If you do not have a PayPal account yet, you can activate one during the payment procedure.
7) What is the DBC Price ?
  The DBC Price is the one you see at the bottom right of the product page. DBC’s entire selection of end-of-season pieces is reduced on average by 50% off the price initially recommended by the designer.
This discount may increase during sales or for promotions specific to a country, designer or category. In such cases the discount will be called EXTRA, and is identifiable by a strike through the DBC price with the new, lower price in red.
A price comparison does not exist as these products are not currently available in traditional stores, but only on DBC, who strives always to offer a selection that is both of quality and accessible.
Shipping and Deliveries TOP
1) What shipping options do you offer?
  WE deliver through UPS and Fedex. You can select the kind of delivery you prefer between Standard and Express delivery.
2) How do I determine the shipping charges on my order?
 
Standard delivery
Expect your package in 4-8 working days $9.00
Express delivery
Expect your package in 2-4 working days. $19.00
Delivery cost for returns $0.00
Restocking fee for each returned item $5.00
3) When will I get my order?
  Once you receive the order confirmation e-mail, we verify that the items are in stock and prepare your parcel.
Shipping times depend on the type of shipping (standard or express) you select on the first page of the cart.
Remember that the times indicated there consider only business days (Monday-Friday) and that delays may be incurred during public holidays.
4) To which countries do you ship?
  We ship to all countries.
NB: The courier service cannot deliver to P.O. Boxes, FPO & APO.
5) How do I track my order?
  It's quite simple: Click track order, enter your order number in the box and click SEND to view the status of your order.
MY DBC registered users have immediate access to the history and status of all their orders in the section MY ORDERS inside MY DBC account.
If have not registered with MY DBC yet, do it now!
6) What is a tracking Number?
  It's a reference number that the UPS courier associates with every shipment. You will find this number in the confirmation e-mail. Always use it if you want to contact UPS directly or to track your order.
7) What happens if there is no one there to accept the delivery?
  The UPS service delivers from Monday to Friday during office hours and you cannot pre-book delivery times.
The courier will try to deliver the parcel for three consecutive working days, leaving a notification each time with a toll-free number where you can contact UPS.
After the third failed attempt, UPS will take the parcel to its own warehouse and DBC will e-mail or phone you for new delivery instructions.
If UPS is unable to deliver the parcel to you, they will return it the DBC warehouse.
We highly recommend that you give a delivery address where you will be easy to find (where you work perhaps, indicating name/company/business/office and, if necessary the number or name on the doorbell, internal number, if there is a concierge or other information.)
ATTENTION: only give this information if you are allowed to receive personal deliveries at your place of work.
Returns and Refunds and warranty TOP
1) How can I return an item? What is your return Policy?
 

If you are not satisfied with your purchase for any reason, you can return one or more products respecting the following conditions:

  • the online Return Form must be correctly filled out and sent to DBC within 30 days from the date you received the parcel so you can get a Return Number;
  • use our carrier, UPS, to ship (at no additional charge) the items you wish to return.
  • be sure that the products are in the same condition that you received them in and that the DBC identification tag and disposable seal are attached;
  • products must be sent to DBC in just one parcel. DBC reserves the right to refuse garments from the same order if they are sent back at different times.
If you adhere to these conditions, DBC will issue you a refund for the full price of the item purchased, less shipping costs and restocking fee of $ 5.00 for each returned item. If you do not comply with the conditions requested above, DBC will be unable to issue you a refund and you will incur additional shipping costs should the items need to be re-shipped to you in such an event.
You may return any product you buy except Vintage, Beachwear, Underwear and any items from the Sample Sale area. Sales of Vintage, Beachwear, Underwear and all items from the Sample Sale area are FINAL.
In addition, please note that DBC may, from time to time, designate on the website other non-returnable merchandise. Any such designation will be noted on the product page of the merchandise which is non-returnable.
2) Can I exchange one item for another?
  No. If you don't like the color or the model that you purchased, or the size is wrong, then send it back for a refund. You will not be able to exchange one item for another.
3) How much do I pay for the return delivery?
  Return delivery is free. DBC charges a $ 5.00 restocking fee on each returned item. Order delivery charges cannot be refunded.
4) How do I ship my return item?
 

Use the pre-printed sticky label included with your order package:

  • Fill in your first and last names and your address
  • Fill in the REF # field with the DBC return number you received online
  • Stick the label with the bar code on the package and keep the lower strip as your receipt.
  • Bring the package to the nearest UPS drop-off location, or give it to a UPS driver.
5) Where do I ship my return items?
  Please ship returned items to:
DBC Customer Returns Department
5447. Riverport Drive
Columbus, OH 43221
6) What is the identification tag and disposable seal?
  All products sold by DBC come with an identification tag attached with a disposable seal.
When you try on the pieces you have ordered, please do so without removing this seal or the tag, as we do NOT accept returned items without them.
7) When will I get my refund?
  After DBC receives, processes and confirms that your return item meets the Return Policy requirements, you will receive an e-mail notifying you that your refund has been processed.
Refund time depends on the payment method used:
Credit/debit card: time needed for reimbursement depends on the institute that issued the credit/debit card, but normally it occurs within two statements. Be aware that that the credit date of the refund will be the same as the debit date so you will not suffer any bank interest loss;
PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the institute that issued the credit/debit card, but normally it occurs within two statements.
Regardless of the payment method, the refund process is started no later than 30 working days from when DBC is informed that you are exercising your right to return the product, which is to say when the online refund form is received. Remember that we do not refund delivery costs, only the amount paid for the item you have decided to return.
8) Can I return an item from a different country than where I received it?
  No. You can only return ordered items from the country where you received them.
9) What if I lose the sticky label?
  If you lose the pre-printed sticky label, contact us and we will send you another one.
10) What do I do if I receive something that is damaged or incorrect ?
  At DBC, we are committed to selling only first-quality, genuine designer fashions, accessories and housewares. We do not sell factory seconds, irregulars, or special-ordered lower quality products. At DBC, we offer only the best brand names and the highest quality goods. To that end, we employ several quality checks before an item leaves our warehouse.
If you have received a damaged or defective item, please contact us and we will be more than happy to assist you with a replacement (if it is available), or a credit (if necessary).
11) What is the return policy and warranty for jewellery items?
   
My DBC Account and Registration TOP
1) I forgot my password. How do I retrieve it?
   
DBC Newsletter
   
Promotions, Gift Certificates and Coupons.

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NAME BRAND DESIGNER APPAREL - MENS DESIGNER COLLECTION - Armani Clothes | Burberry Clothes
| Versace Clothes | Prada Clothes | D&G Clothes | CNC Clothes | Trussardi Clothes | Valentino Clothes | Moschino
| Diesel Clothes | Bikkemberg Jeans Clothes | Salvatore Ferragamo Clothes | GF Ferre Clothes | Etro Clothes |
Grifoni Clothes | Hugo Boss Clothes | Jil Sander Clothes | Juicy Couture Clothes | Just Cavalli Clothes |
  Paul Gaultier clothes | Roberto Cavalli Clothes | Ted Baker London Clothes | Fendi Clothes | Brioni Clothes |
  Gucci Clothing | Theory Clothing | Evisu Clothing
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NAME BRAND DESIGNER APPAREL - WOMENS DESIGNER COLLECTION - Armani Clothing | Burberry Clothing
| Versace Clothing | Prada Clothing | D&G Clothing | CNC Clothing | Trussardi Clothing | Valentino Clothing |
Moschino Clothing | Diesel Clothing | Bikkemberg Jeans Clothing | Salvatore Ferragamo Clothing | GF Ferre Clothing |
| Grifoni Clothing | Hugo Boss Clothing | Jil Sander Clothing | Juicy Couture Clothing | Just Cavalli Clothing |
Jean Paul Gaultier Clothing | Roberto Cavalli Clothing | Ted Baker London Clothing | Fendi Clothing | Etro Clothing
Gucci Clothing | Theory Clothing | Evisu Clothing | Brioni Clothing
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DESIGNER MEN`S WEAR FROM TOP BRANDS - Mens Designer Shirts | Mens Designer T-shirts | Mens Designer Polo Shirts
| Mens Designer Sweaters and Cashmere | Mens Designer Coats and Blazers | Mens Designer Denims Jeans and Pants
 | Mens Designer Suits | Mens Designer ActiveWear | Mens Designer Shorts and Underwears |
Mens Designer Ties and Belts | Mens Designer Accessories | Mens Designer Wallets|  Mens Designer Bags and Briefcases  
| Mens Designer Bathrobes |
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DESIGNER WOMEN`S WEAR FROM TOP BRANDS - Womens Designer Skirts | Womens Designer Shirts and Blouses
| Womens Designer Dresses | Womens Designer Sweaters and Cashmere | Womens Designer Tops and Tees |
Womens Designer Coats, Jackets and Blazers | Womens Designer Denim Jeans and Pants | Womens Designer Shoes |
Womens Designer Active Wear | Womens Designer Intimates and  Sleepwear | Womens Designer Accessories |
Womens Designer Handbags | Womens Designer Swimwear |
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DESIGNER ACCESSORIES -  Designer Belts | Designer Hats | Designer Scarves | Designer Gloves |
Designer Sunglasses | Designer Cosmetic Bags | Designer Perfumes | Designer Jewelry |
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DESIGNER HANDBAGS, PURSES AND TOTES - Versace Handbags | D & G Handbags | Valentino Handbags |
Armani Handbags and Totes | GF Ferre Handbags | Etro Handbags | Salvatore Ferragamo Handbags | Travel Bags |
Burberry Handbags | Prada Handbags | Fendi Handbags | Miu Miu Handbags | Roberto Cavalli Handbags |
Casual handbags| Designer Purses | Leather Handbags | Fabric Handbags | Evening Bags | Hermes Bags |
Shoulder Bags | Totes | Designer bagpacks | Genuine Handbags |
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KIDS DESIGNER COLLECTION -  Boys Apparel | Girls Apparel | Kids Toys | Beds and Baths | Kids Accessories |
Kids Jewelry | Kids Shoes |
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